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Missing Customs Data
Missing Customs Data

Why do orders show as 'missing customs data'?

Updated over a month ago

If you click into this order, click into the SKU on the orders page that is showing as 'missing customs data', an inventory pop-up will come out on the right-hand side, press 'actions' and 'edit', scroll down to Customs Data and you will need to add/edit the commodity code (sometimes also referred to as a Harmonised Code or HS code for short) then press 'save'.

Example:

Did You Know? Fedex require a Commodity Code to be a minimum of 8 digits long otherwise it will reject Hutch to be able to book a label.

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