What is an ASN?
Advanced Shipping Notices (ASNs) are essential for our team to identify shipments and accurately receive inventory.
ASNs are generated in the dashboard ****under the ‘Send Inventory’ tab ****and ASN ID numbers should be printed and attached to each incoming box or pallet.
In order to receive and count all inventory within our three business day turn around time, Hutch requires that each inbound box has an ASN ID and that the product(s) and quantities found in that box accurately match its corresponding ASN. You can generate your ASN ID via your dashboard once you create a ASN.
Sending Your Inventory
Warehouse Delivery Times
When booking your delivery into the Hutch warehouse, it must arrive between the hours of:
Monday - Friday (9am - 4pm)
Saturday (9am - 3pm)
Deliveries outside of these hours may not be able to be accepted and therefore be refused. Hutch is not liable for any products lost or damaged outside of this time window.
HOW TO FIND US
We're based at 1 Atholl Road, Chelmsford, Essex, CM2 6TB.
Box Dimensional Requirements
All boxes inbounded into Hutch must meet the following dimensional requirements. Boxes greater than these dimensions present a safety hazard to receiving teams.
Maximum Dimensions: 40 x 40 x 50 cm
Maximum Weight: 20kg
Single SKUs per box
To ensure speedy receiving All SKUs must be grouped separately.
Mixed SKUs per box
If you need to package different SKUs into the same box, you must segregate SKUs within the box. You can do this in two ways:
Bagging SKUs separately within a box
Using dividers within a box.
Upon arrival at the warehouse, SKUs cannot be mixed up. Currently, you are limited to 10 SKUs per box.
Delivery Vehicles
We require all deliveries to made on vehicles that have a tail lift.
Barcodes
All products are required to be barcoded. This enables Hutch to identify a product as unique to you and increase the accuracy in shipping. All barcodes must be printed in black ink on white, non-reflective labels. The must be stuck down on a flat surface avoiding ridges and enclaves.
If your products do not already have barcodes on them, you can request this by contacting Hutch support.
Rush ASN
Our turnaround time for orders is 3 working days. If you’d like to expedite this process you can book a rush service:
Processed within 48 hours: £30
Processed within 24 hours: £60
*Please note, we can only rush ASNs that have been received correctly and have zero issues. The rush service only applies to processing inventory and not dispatching orders.
Receiving Your Product
This list outlines our quality check processes when we receive and store your inventory.
During the receiving process (ASNs) we only check for obvious damage (e.g. leaking product)
We always make sure we can identify the received items. If we can't, your Account Manager will be in touch with suggested steps to move forward so the stock can be processed in as quickly as possible.
When receiving a large number of units (of the same item) we will open only one box/case to verify unit count matches the attached ASN.
We follow the same process for all types of products including liquids (we don't have different QC processes for different types of products)
If we identify a damaged item upon receipt, it will be reflected on the ASN page under 'unsellable' with photos and comments so you have full visibility of the issue.
If you wish us to perform any additional quality check processes, please reach out to our customer support team before sending in your product. These requests will incur additional charges.